Make your customer service more personal
Before you chat with a customer or reach out over email, you need to have context into their history with your company. See what problems or questions they’ve had in the past, and predict their needs.
Identify & reward your best customers
Offer incentives or special deals to customers who buy repeatedly, or create communities of strong customers to advocate for your business, growing your customer base from the inside out.
Track customer interactions and behaviors
Providing a great customer experience starts with understanding what your customers like to see. Track past email clicks, purchases, and live chats across the Ultro platform to get a sense of what makes your best customers happy.
Assist customers wherever, whenever
(Facebook Messenger Coming Soon)
Good customer service happens everywhere, and at every stage. You can now go beyond traditional support channels and leverage the latest in chatbot automations, multi-channel support, and nurturing email workflows to provide the best customer service experience.
